SHIPPING POLICY

We try our best to post orders the same day but we may take up to 7 working days to dispatch your order- please factor this in when you place your order.

Click here to track your order via Royal Mail

Shipping within the UK

There is a flat shipping price of £4.45 per order.

We use Royal Mail 1st class signed for. It may take up to 7 working days (excl. bank holidays) for us to dispatch your order; it may take up to a further 1-3 days to reach you. Once we have dispatched it, the responsibility is with Royal Mail. We provide you with a tracking number using the email address you provide to us during checkout.


If you are buying outside of the United Kingdom, please be aware that you are responsible for any customs fees or duties and import taxes that may apply. These vary from country to country. We are not responsible for delays due to customs or your local postal delivery service. Customs may delay delivery by many days. We would like to highlight that this part of the delivery is out of our control and we are unable to influence whether or not your item is delayed by customs.

Shipping to Europe

There is a flat shipping price of £6.50 per order.

We use Royal Mail (the UK’s national postal service) International Tracked and Signed For. It may take up to 7 working days (excl. bank holidays) for us to dispatch your order; it may take up to a further 3 to 5 working days to reach you. Once we have dispatched it, the responsibility is with Royal Mail. We provide you with a tracking number using the email address you provide to us during checkout.


Worldwide (outside of Europe)

There is a flat shipping price of £15.00 per order.

We use Royal Mail (the UK’s national postal service) International Tracked and Signed For. It may take up to 7 working days (excl. bank holidays) for us to dispatch your order; it may take up to a further 5 to 7 working days to reach you. Once we have dispatched it, the responsibility is with Royal Mail. We provide you with a tracking number using the email address you provide to us during checkout.


WHAT TO DO IF YOUR ORDER HAS NOT ARRIVED

If your order has not arrived within the expected time frame- please contact us via email as soon as possible

Our email address: info@honeybeecandles.co.uk

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