If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
2. Our Details
2.1 We are Honey Bee Candles® and our registered office is The Old School, 100 Voltaire, London, United Kingdom SW18 4FR
Telephone: +4478 1799 2593
Postal address: The Old School, 100 Voltaire, London, United Kingdom SW18 4FR
3 Our relationship to you and your personal data
3.1 What we do with your information
When you complete a purchase using our website, as part of the buying and selling process, you agree to us collecting basic personal information to include your first name, your surname, your billing address (and delivery address, if not the same as your billing address), your email address, your telephone number, product selections and a password. This does not include any special types of information.
When you visit our website, our host provider automatically sends us your computer's internet protocol (IP) address, the URL you came from and domain name suffix in order to provide us with information. This data enables us to learn about which countries people who are accessing our website are from (and telephone area code where their device is located); also which internet browser and what operating system you have used to visit our website, which pages of our website that you viewed during your visit and the advertisements that you engaged with (if applicable). Please be aware that this information may be collected even if you do not purchase one of our products.
(If applicable) Email Marketing: with your permission and consent, we may send you emails about company updates, new products and other shop updates.
4 Why we require your basic personal data
We need to know your basic personal data in order to process your order. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.
5 What we do with your basic personal data
All the personal data we receive is processed for us by this website (and our service providers, where applicable). We require this information to provide you with an online commerce service and for internal record keeping; we may also send promotional emails via our service providers to the email address you provide to us when consenting to this type of marketing.
6 How long we keep your basic personal data
We are required under UK tax law to keep customers basic personal data (name, billing/delivery address, contact details [telephone and email address], product selections and a password) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. To notify us that you no longer wish to receive this information, scroll down to the bottom of the email to select "Unsubscribe" or send us an email to firstname.lastname@example.org
7 More information about our email marketing (direct marketing)
When you submit your first name, surname and email address to our newsletter sign up, you provide us with this information and you consent to receive email marketing from us. It consist of one email per calendar month. It will contain information about company updates, new products and other shop updates. This information is not shared with third parties and you can unsubscribe at any time by scrolling down to the bottom of the email to select "Unsubscribe" or by sending us an email to email@example.com.
8 What your rights are and how to control your personal information (questions and contact information)
You may choose to restrict the collection or use of your personal information, at any point. If you believe the information we have about you is incorrect you may request to see this information and even have it corrected or deleted. If you have previously agreed to us using your personal information for direct marketing purposes (email marketing), you are entitled to withdraw by selecting "Unsubscribe" at the bottom of the marketing email or emailing us via firstname.lastname@example.org
If you wish to raise a question or complaint on how we have handled your personal data, you may contact our Data Protection Officer who will investigate the matter.
Our Data Protection Officer is Priscilla (email@example.com)
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998.
9 Security of your basic personal data
We are committed to ensuring that your information is held on secure servers in order to prevent unauthorised access or disclosure and we commit to fully comply with the Data Protection Act 1998 and all other relevant pieces of legislation. To protect your personal information, we comply to reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit/debit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards (for more information see 16 More information about payment gateways and security).
10 What the age of consent is to purchase and thus consent to provide your basic personal data to us
You must be at least 16 years old to purchase any of our products as this is the minimum age required by us to deliver to you (to receive your basic personal data).
We treat all your basic personal data as confidential (however, we do reserve the right to disclose this information in certain circumstances- see 14 Disclosure).
13 External links and content
Some links may direct you away from our website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements. We are not responsible for the content of external links to other websites.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
15 Information about our third party services
16 More information about payment gateways and security
17 How to withdraw consent of your basic personal data from our direct marketing (email marketing)
To notify us that you no longer wish to receive this information, scroll down to the bottom of the email to select "Unsubscribe" or send us an email to firstname.lastname@example.org
18 You are entitled to know what personal information that we have access to about you
If you live the UK or the EU, you have the right to access the personal information that we hold about you. You may request that your personal information be corrected, updated, or deleted. Please email your request to info@honeybeecandles
This privacy notice is accessible via our website’s footer navigation menu.